Returns & Refund Policy
At Tate's Bake Shop, we take pride in the quality of our treats; if you are not completely satisfied with your purchase, please contact us within 30 days for a resolution. Due to the perishable nature of our products, we typically offer replacements or store credit for items that do not meet our high standards.
Contact Customer Support
Email our support team with your order number and a brief description of the issue regarding your cookies or baked goods.
Provide Documentation
Attach photos of the packaging and product if there was damage during transit to help us improve our shipping process.
Review Process
Our team will review your request within 2-3 business days to determine eligibility for a refund, credit, or replacement.
Resolution Delivery
Once approved, your replacement order will be shipped immediately or a credit will be applied to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing